| Job Objective: |
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To increase the sales and profitability of existing customers. |
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To develop new customer sales leads. |
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To work in a cohesive, team environment to ensure that we meet our customer’s expectations by providing a quality service (on-time and defect free). |
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| Job Responsibilities: |
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Determine customer requirements and recommend specific products solutions. |
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- Market targeted product solutions to both existing customers and sales leads.
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Develop new customer relationships through regular phone calls, emails, face to face meeting. |
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- Follow up on email marketing campaign hits. |
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- Follow up on Datacomtools.com buyers in order to convert to repeat customers. |
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- Track customer experiences across all Wise divisions. |
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Educate and align customer experience strategies with marketing initiatives by providing product and technical information including: terminology, features, product benefits, cost savings |
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Setup and maintain customer contact information in both CRM and ERP system. |
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Process customer transactions including, but not limited to, orders, quotes, and returns accurately and in a timely manner. This includes processing ANY request from ANY customer who calls or walks in. |
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- Other sales representatives will be away from their desk at some point (vacation, meetings) and are dependent on the sales team members for support. |
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Effectively communicate with Outside Sales Reps and Management on all customer quotations and other pertinent customer information. |
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Continually evaluate opportunities with new customer leads to increase sales by cross-selling, up-selling, add-on sales and offering promotional sale items. Recommend alternate products based on cost, availability or specifications. |
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Manage time effectively, meet personal sales goals, and work effectively with other members of the sales, purchasing, operation and accounting team. |
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Collaborate with ops, marketing, and sales teams to enhance customer services and brand awareness. |
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Social selling and effectively using WISE social media channels to connect with prospects, and develop connections with them to convert leads to opportunities. |
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Required Experience & Skill Sets: |
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Excellent verbal and written communication Skills. |
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Sales Experience Preferred |
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Industry certification / College degree, or some defined experience in the field. |
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Other Responsibilities – not to be listed in Job Posting: |
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Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint. |
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Provide accurate information regarding price and availability of both in-stock items and non-stocking items from vendors. |
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Obtain accurate information from vendors relating to shipment dates and expected date of delivery.; and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. |
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Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals. |
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Educate customers by providing product and technicalinformation including: terminology, features, product benefits. |
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Identify trends in customer satisfaction or dissatisfaction with management as part of the Quality Review System. |
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Communicate to the purchasing department unexpected increases or decreases in demand for products. |
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Present a professional image at all times to customers and vendors. |
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Perform other duties as assigned. |
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Measurable Goals: |
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Exceed your monthly sales margin goal. |
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Increase your annual gross margin dollars. |
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Increase the number of customers purchasing over $5,000 a year. |
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| For immediate consideration, please submit your cover letter and resume to recruiter@wisecomponents.com |
